1. Agreement and business use
These Terms of Service (“Terms”) form an agreement between IsotopeOS, operating the Gymatic product (“Gymatic”, “we”, “us” or “our”), and the organization accepting them (“Customer”, “you” or “your”). They apply to the Gymatic website, organization dashboard, gym workspaces, mobile applications, Gymatic Bridge, APIs, support and related services (the “Services”).
You confirm that you are at least 18 years old and authorized to accept these Terms for the Customer. The Services are offered primarily for business use by gyms, fitness organizations and their authorized personnel—not for personal household use.
A signed order form, proposal or subscription confirmation may set additional commercial terms. If it conflicts with these Terms, the signed document controls for that conflict.
2. Accounts, organizations and roles
The first authorized user may create an organization and invite other users. Owners control organization-level settings and may assign managers, receptionists or other roles with narrower permissions. Customer is responsible for verifying invitations, maintaining accurate account information and reviewing access regularly.
Credentials are personal and must not be shared. Customer is responsible for activity performed through its accounts unless caused by Gymatic’s breach of these Terms. Suspected unauthorized access must be reported promptly.
3. Customer data and instructions
Customer retains its rights in information submitted to the Services, including member, staff, attendance, access, payment and operational records (“Customer Data”). Customer grants Gymatic the limited right to host, process, transmit, back up and otherwise use Customer Data to provide, secure and support the Services.
Customer is responsible for the accuracy, legality and source of Customer Data; providing required notices; obtaining required permissions or consent; responding to individuals; and configuring retention and access appropriately. Customer must not upload information it is not authorized to process.
Our Privacy Policy explains how information is handled and forms part of these Terms. Additional data-processing terms may be agreed where required.
4. Gym members, staff and minors
Customer is responsible for its relationship with members, trainers, staff and visitors, including membership contracts, refunds, health and safety, access rules, employment obligations and parental or guardian permissions for minors. Gymatic provides operational software and does not become a party to those relationships.
Customer must review automated access and account decisions when circumstances require human judgment. The Service does not replace staff supervision, emergency procedures or legally required records.
5. Local-first operation, Bridge and hardware
Certain front-desk functions may retain authorized data or queue events locally so short internet interruptions do not halt operations. Local operation depends on the reception device, browser or installed application, local network, power and the Customer’s configuration. Customer must protect those devices and allow queued records to synchronize.
Gymatic Bridge translates events from supported RFID, biometric, gate or other hardware. Compatibility depends on the device model, firmware, drivers, network and vendor interfaces. Unless stated in an order form, Gymatic does not manufacture or warrant third-party hardware and is not responsible for physical installation, safe gate operation or a hardware vendor’s acts.
Customer must maintain a safe manual procedure for entry, emergency access and business continuity. No access-control system should be used as the only emergency or life-safety mechanism.
6. Plans, usage and regional pricing
Features, branch limits, member limits, storage, support and integrations depend on the selected plan and region. Current plan details shown at purchase or in an order form are part of the subscription. Customer must not intentionally avoid limits or use one organization account for unrelated businesses without approval.
Regional availability and pricing may reflect currency, tax, infrastructure, support and commercial requirements. Changing the Customer’s billing country or operational scope may require a different plan.
7. Trials, fees, billing and taxes
The initial 14-day trial requires payment of the selected billing cycle in advance. The trial begins when Gymatic confirms that the Customer’s first workspace has been activated.
If Customer submits a cancellation before the 14-day trial ends using the cancellation method provided in the workspace or through the official support contact, Gymatic will refund the full subscription amount paid for that initial billing cycle. If cancellation is not submitted before the trial ends, the advance payment remains applied to the selected billing cycle and becomes non-refundable except where applicable law requires otherwise.
Customer authorizes the selected payment method and must keep billing information current. Late amounts may result in reminders, restricted features or suspension after reasonable notice. Customer is responsible for applicable taxes, duties and bank or payment-provider charges other than taxes based on Gymatic’s net income.
We will provide reasonable advance notice of material pricing changes, normally before the next renewal period to which the change applies.
8. Acceptable use
You must not, and must not permit others to:
- Use the Services unlawfully, fraudulently or to violate another person’s rights.
- Attempt unauthorized access to another organization, account, device, database or network.
- Interfere with service integrity, bypass limits, introduce malicious code or conduct disruptive security testing without written permission.
- Reverse engineer or copy protected elements except to the limited extent applicable law does not permit that restriction.
- Use the Services to build or train a competing product using non-public Gymatic materials.
- Upload highly sensitive information unrelated to legitimate gym operations or use biometric data contrary to applicable requirements.
- Misrepresent access decisions, payment records or audit logs.
9. Intellectual property and feedback
Gymatic and its licensors retain all rights in the Services, software, interfaces, documentation, branding and underlying technology. Subject to payment and compliance with these Terms, Customer receives a limited, non-exclusive, non-transferable right for authorized users to use the Services during the subscription.
If Customer provides feedback or suggestions, Gymatic may use them without restriction or obligation, provided we do not publicly identify Customer without permission.
10. Third-party services
The Services may connect to payment processors, authentication providers, messaging services, cloud infrastructure, hardware vendors or other third parties. Their products and terms are separate. Gymatic is not responsible for a third party’s service, pricing, availability or data practices, but we remain responsible for our own obligations when using contracted subprocessors.
11. Confidentiality
Each party may receive non-public information that should reasonably be understood as confidential. The receiving party will use it only for the agreement, protect it with reasonable care and disclose it only to personnel and providers who need it and are bound by confidentiality duties. These obligations do not cover information that is public without breach, independently developed, already lawfully known or lawfully received from another source.
12. Service changes, availability and support
We may improve, replace or discontinue features while seeking to preserve the Service’s overall purpose. We will provide reasonable notice when a material change is likely to significantly reduce paid functionality, unless urgent security, legal or third-party circumstances prevent advance notice.
Maintenance, internet failures, third-party outages, hardware faults and events outside reasonable control may affect availability. Any specific uptime commitment or support response time applies only if stated in the Customer’s plan or order form.
13. Suspension
We may suspend affected access when reasonably necessary to address a security risk, unlawful use, material breach, unpaid fees or harm to the Services or another customer. Where practical, we will notify Customer and limit the suspension to the affected part while the issue is resolved.
14. Termination and data export
Either party may terminate as allowed by the selected plan or order form. A party may terminate for a material breach that is not cured within a reasonable written cure period, or immediately where cure is not possible, insolvency occurs or continued service would be unlawful.
After termination, Customer’s access ends. Subject to payment, security and technical feasibility, Customer may request a standard export during the export period stated in its plan or order form. Gymatic may then delete or anonymize Customer Data in accordance with the Privacy Policy, backup cycles and legal obligations.
15. Warranties and disclaimers
Each party warrants that it has authority to enter the agreement. Gymatic warrants that it will provide paid Services with reasonable skill and care and will not knowingly introduce malicious code.
Except for express commitments in these Terms or an order form, the Services are provided “as is” and “as available” to the extent permitted by law. Gymatic does not guarantee uninterrupted operation, perfect detection of unauthorized entry, recovery of unsynchronized local data, compatibility with every device or that the Services will satisfy every regulatory requirement applicable to Customer.
16. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or for lost profits, revenue, goodwill or anticipated savings, arising from the agreement.
Except for amounts that cannot lawfully be limited, a party’s total aggregate liability arising from the Services will not exceed the fees paid or payable by Customer for the affected Services during the 12 months before the event giving rise to the claim. These limits do not apply to fraud, wilful misconduct, infringement of the other party’s intellectual property, breach of confidentiality, Customer’s payment obligations or liability that applicable law does not permit the parties to exclude.
17. Indemnity
Customer will defend and indemnify Gymatic against third-party claims arising from Customer Data, Customer’s unlawful instructions, Customer’s gym operations or Customer’s material violation of these Terms. Gymatic will defend and indemnify Customer against a third-party claim that the paid Service, when used as permitted, directly infringes that party’s intellectual-property rights. The protected party must give prompt notice and reasonable cooperation, and the defending party controls the defence and settlement, subject to reasonable protections.
18. Governing law and disputes
These Terms are governed by the laws of Pakistan, without regard to conflict-of-law rules. The parties will first attempt in good faith to resolve a dispute through authorized business representatives. If it remains unresolved, the courts with competent jurisdiction in Pakistan will have jurisdiction unless a signed order form specifies arbitration or another agreed forum.
19. General terms
Neither party may assign the agreement without the other’s consent, except in connection with a merger, reorganization or sale of substantially all relevant assets, provided the assignee accepts the obligations. Customer may not assign to a direct competitor of Gymatic without consent.
Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. If one provision is unenforceable, it will be limited to the minimum necessary and the remaining provisions continue. Failure to enforce a provision is not a waiver. These Terms, the Privacy Policy and applicable order forms form the entire agreement regarding the Services.
20. Changes, notices and contact
We may update these Terms to reflect service, legal or operational changes. Material changes will be identified by a new effective date and, where appropriate, notified through the website, workspace or registered account email. Continued use after the effective date constitutes acceptance where permitted by law.
Notices to Customer may be sent to the organization owner or billing contact. Notices and questions for Gymatic may be submitted through the official support contact shown in the organization workspace or service order.